Shipping & Delivery

Shipping & Delivery

We know your team is counting on their gear showing up on time. Here's exactly how production and shipping work for every order placed with Norta Industries.

Production Time

Because every order is custom-made, production starts only after you approve your design proof. From that point:

  • Standard orders: 2-3 weeks for production before shipping
  • Large team or bulk orders: May take longer depending on order size — we'll confirm an estimated timeline when you approve your design
  • Rush orders: Available for an additional fee if you have a tight deadline. Let your sales rep know your event date and we'll do our best to accommodate it

Production time does not include shipping time, which is added on top of the timeframes above.

Shipping Options & Costs

We ship to all 50 US states. Shipping cost and speed depend on your order size, destination, and the shipping method you choose at checkout. Available options and exact rates will be shown before you complete your order.

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package right up to delivery. You can also check your order status by logging into your account or contacting our support team.

Delays

While we work hard to hit every estimated delivery date, occasionally things outside our control can cause delays, including:

  • Carrier delays or service disruptions
  • Severe weather
  • Customs or regional shipping restrictions
  • Incorrect or incomplete shipping addresses provided at checkout

We'll notify you as soon as we're aware of any delay affecting your order.

Lost or Damaged Packages

If your package arrives damaged, or doesn't arrive at all, contact us within [Insert Number] days of the expected delivery date at [Support Email]. Please include your order number and photos of any damage, and we'll work with the carrier to resolve it quickly.

Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer, though we'll do what we can to help redirect the shipment if it's caught in time.

Questions About Your Order

Reach out anytime:

Norta Industries Email: sales@nortaindustries.com Phone: +14375292154